To produce heat in your Wand your Wand & Hose must be connected properly. To ensure they are you will hear a "CLICK" once they are locked into place. Click HERE for a short video tutorial
Should a section of hair be too large in volume, the Heat Chamber located in the wand will shut down indicating the section size should be reduced. Simply remove the hair section and retry with less hair. The Heat Chamber will resume automatically.
If it does not turn back on, please call Customer Support at (440) 462-6100