Our OWN IT, LOVE IT GUARANTEE means you can buy RevAir risk-free and with total peace of mind. If within 30 days of receipt, you don’t LOVE RevAir enough to want to OWN it, you can return your device for a hassle-free refund*. And, we pay the return shipping.
*Shipping charges to Canada are non-refundable
While we’re confident you’ll want to stay owning your RevAir, we advise you to hold on to its original packaging should you decide otherwise.
From there, all you’ll need to do is:
- Contact our RevAir Support Team at (440) 462-6100 who will take a moment to check if the lack of love is due to something they can help with (perhaps a technical fault or usage error)
- If there's still no love, they will happily (if not a bit sadly) provide you with an RMA (Return Merchandise Authorization) number and a form to include with your return. *only valid for USA & Canada
- Ship your RevAir unit back to us in the original packaging using the return shipping label provided by RevAir and send it on its way
- Shipping back in original packaging ensures for safe delivery back to RevAir. RevAir retains the right to evaluate unit for damages by using anything other than original packaging including bag and foam that may result in additional repair not covered under warranty.
- Include a copy of the RMA form with the unit when packaged
- Write the RMA number on the outside of the box near the shipping label
- Once we receive your device your Return will be processed**.
- Please note that it could take up to five (5) weeks for your refund to be credited to the original payment method
Life Happens! In the event you need to return your RevAir after our 30 day Own It, Love It guarantee return window; we will accept returns up to 60 days post-delivery with a 25% restocking fee deducted from your refund.
To simplify the return process, RevAir will provide you with a pre-paid FedEx Return label and the required RMA# for refund processing.
*No returns accepted after 60 days
** In order to qualify for a full refund your RevAir (Model RA90001) must be returned (1) using the original packaging (2) use the return shipping label provided by RevAir (3) return within 30 days of receipt. Canadian taxes will be refunded by the Canadian Casual Refund Centre. Click HERE for additional information